Wednesday was officially my fourth week of working at Ameriprise and all things considered, it's been going pretty well for me. The people in the office are amazing, everyone's nice and really helpful, even if I'm asking them a really stupid question right in the middle of their most productive phone time, so minus the early mornings and late nights at the office (which I'm finally becoming accustomed to) things have been going well.
Even the phones have been ok and I've gotten much better at talking to people so they don't think I'm a telemarketer, but am telling them about crap they wanted info on in the first place. Eventually, though, it was going to catch up to me. Every night I spend about 3 hours calling people who have requested that we contact them about financial planning information, only they're retarded and don't remember ever requesting it, so it mostly turns into me convincing them that yes, they really did request it, and yes, I can definitely help them fix their financial problems. I've pretty much gotten accustomed to people not answering their phones, hanging up on me, and occasionally (although it's only happened once or twice) yelling at me, so I just ignore it and move onto the next person. Tonight, though, something snapped and I reached my limit. Let's go back to that time...it's about 5pm on Thursday....
*cool looking back in time stuff - like mist or something - happens*
There I am sitting at my desk excited b/c I finally have a PMM this week that's going to come in at 5:15. I met him at the lunch, he was interested and excited, I talked to him on the phone and set the appointment and viola! I have a client, right? Well 5:10 rolls around and Paul wants to leave, except Patricia and I have appointments, so I tell Paul to have Marcos cover mine b/c he said he'd be fine w/that, and Matt and Melissa definitely want Patricia to reschedule her appointment so that we can all leave early, but Patricia won't. Anyway, I figure I can probably set another PMM or 2 while I'm waiting, since I've had really good luck this week (14!! Holler at your boy - as Chris would say), so I start dialing. After a lot of machines I look up at the clock and realize that it's 5:20...ok, so maybe Johnny got stuck in traffic. 5:30, uh, maybe he's lost, so I do the concerned phone call and find out his phone's off. Crap. 5:40, there's no way he's showing, so now I'll be on the phones till 8 and I'm in a really pissy mood, b/c unlike my other appointments this week, I figured that he'd actually show and he hasn't and now I'm sure my ears are turning bright red.
The next phone call I make I ask for David, some girl answers and says hold on and then totally hangs up on me. Since I'm in a pissy mood (which I'm able to completely hide when talking to people) I decide to call her back and use the "ah, we must've gotten disconnected" line. This time, David answers and says his phone service is crappy, sorry for the disconnect. I go through part of the process trying to find out what he wanted to know about from the lunch and think that I'm actually starting to pull him in when he hangs up on me...in the middle of me talking! I was so pissed that I hung up and said "what an asshole" really loudly and Melissa stood up and looked at me and I just said "that guy was such an asshole, argh!" I wanted to punch him in the face, b/c he could've just said he wasn't interested, but no, he had to be a jerk. Then, some old lady completely lied to me about her husband not being home...the same one who told me he was in the shower and I could hear her talking to him in the background, yet didn't hear any water running. I swear...people are so stupid sometimes. Anyway, I went through some more calls and got equally bad responses until I see Johnny's number pop up. Apparently his sister-in-law had surgery 2 days before and was released the day before and he had to take her to the ER for heart problems she was having. Normally I would've figured it was just some lame excuse, but he appologized about 50 times during our 5 minute call and he rescheduled for the next week (I happened to have one time slot available...ok, I had a ton, but made him think I was booked), so that made me a much happier person to know he hadn't just blown me off.
So the next guy I call tells me that he's not interested in reducing taxes b/c he doesn't pay any. He doesn't get an income....
Me:"Oh, ok. Do you live with someone?"
Guy: No, I, uh, live in my car.
M: Oh, so is this your cell phone number, then? (I know he's lying and at this point decide to just play along and completely ignore what I'm actually supposed to finding out from him).
G: Yes.
M: Well you must have some kind of incomce if you have a car and a phone.
G: Uh, I get money from the streets.
M: Wow, you must do pretty well then since you can afford a car and phone.
G: Well, my car's old.
M: But you still need gas, right? So do you have money to put gas in your car?
G: Yeah, but it lasts for like a month.
M: Wow, that's pretty impressive, you must not drive very much. Well, since you don't have any income I can't really help you out, but if you ever do get some, go ahead and give me a call. I'll let you go now, ok?
G: Oh, um, ok.
M: Have a great evening.
G: Uh....thanks...
Me: *laughing after hanging up the phone.*
Melissa: Did you just ask that guy if he has money to buy gas?
Me: Yep! He was obviously lying so I thought I'd have some fun. *smirk*
That guy was probably so confused and that put me in a great mood. 100 dials later, still no PMMs, but Paul let us leave at 7:30, so I worked on some casework until 8:45 and then went and bought some stuff at Target and Office Depot.
Now, it's time for bed. I get to sleep in later tomorrow, but I have to run by the office real quick to see if they have my paycheck or if it's been direct deposited and then pick up some LNL numbers, b/c I need to find out what the guys ordered so I can go get a detailed receipt from Skyline Chili since I forgot to get it when I left there today. Tomorrow we're meeting at Mike's for "business planning," aka a BBQ and some fun times so I'm looking forward to it. :) Saturday and Monday we have off!!!